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Shipping & Delivery Policy

Last updated: 15 July 2026

At AREX Sports, we are committed to delivering your sports and fitness equipment safely and within the estimated delivery period. This Shipping & Delivery Policy explains how orders placed through arexsports.com are processed, dispatched and delivered.

By placing an order on our website, you agree to the terms set out in this policy.

1. Shipping Coverage

AREX Sports delivers orders to serviceable postal codes across India.

Delivery availability depends on:

  • The customer’s delivery PIN code;
  • Product dimensions and weight;
  • Courier-partner serviceability;
  • Local transport restrictions; and
  • The availability of specialised transportation for oversized products.

You can check whether delivery is available to your location by entering your PIN code on the product page or during checkout.

Some products may not be deliverable to certain remote or restricted locations. Where we are unable to deliver an order after it has been placed, we will contact the customer and provide an appropriate resolution.

International shipping is available only when specifically displayed on the website or confirmed in writing by AREX Sports.

2. Order Processing

Orders are generally processed within 1 to 2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays or outside normal business hours will be processed on the next working day.

Processing may take longer for:

  • Oversized sports equipment;
  • Personalised or customised products;
  • Made-to-order products;
  • Products requiring special packaging;
  • Bulk or institutional orders;
  • Products stored at different warehouses; and
  • Orders requiring address or payment verification.

Order processing time is separate from the estimated delivery time.

3. Estimated Delivery Time

After dispatch, most orders are normally delivered within:

  • Metro and major cities: 2 to 5 business days;
  • Other serviceable locations: 4 to 8 business days;
  • Remote or difficult-to-access locations: 7 to 12 business days; and
  • Oversized or specialised equipment: 7 to 15 business days.

These timelines are estimates and are not guaranteed delivery dates.

The delivery estimate displayed on the product page, checkout page or order confirmation is based on product availability, customer location and courier serviceability.

Business days exclude Sundays, public holidays and days on which courier operations are suspended.

4. Oversized and Heavy Sports Equipment

Certain products require specialised handling because of their size, weight or assembly requirements. These may include:

  • Table-tennis tables;
  • Gym and fitness equipment;
  • Inflatable air tracks;
  • Football or training goals;
  • Basketball systems;
  • Large training structures;
  • Bulk orders; and
  • Other heavy or oversized sports equipment.

Delivery of such products may require additional time and may be handled through a surface-transport or specialised logistics provider.

Unless specifically stated otherwise:

  • Delivery is made to the building entrance or ground floor;
  • Upper-floor delivery may not be available where there is no suitable lift;
  • Installation and assembly are not included in standard delivery;
  • Customers must ensure adequate access for the delivery vehicle and product;
  • Additional labour, unloading or local handling charges may apply where disclosed in advance; and
  • The customer may be required to assist in coordinating a suitable delivery time.

Customers should check doorways, staircases, lifts and installation areas before ordering oversized products.

AREX Sports will not be responsible where a product cannot be moved into the customer’s premises because of insufficient access, narrow entrances or incorrect measurements supplied by the customer.

5. Shipping Charges

Shipping charges, where applicable, will be displayed before the customer completes payment.

Shipping charges may be based on:

  • Delivery location;
  • Product value;
  • Product weight and dimensions;
  • Selected delivery method;
  • Cash on Delivery availability;
  • Special packaging requirements; and
  • Whether the product requires specialised transportation.

Free-shipping promotions may be subject to minimum order values, selected products, specific locations or limited promotional periods.

Any additional charge for remote-location delivery, oversized products, installation or special handling will be disclosed before the order is confirmed wherever reasonably possible.

6. Cash on Delivery

Cash on Delivery may be available for selected products and serviceable locations.

Cash on Delivery availability may depend on:

  • Order value;
  • Delivery PIN code;
  • Product size and category;
  • Previous unsuccessful deliveries;
  • Courier-partner availability; and
  • Internal verification requirements.

AREX Sports may contact the customer to verify a Cash on Delivery order before dispatch.

For high-value, customised, bulk or oversized orders, full or partial advance payment may be required.

A Cash on Delivery handling charge may apply and will be displayed during checkout.

7. Order Confirmation and Tracking

After an order is placed, the customer will receive an order confirmation through the registered email address, mobile number or another communication method provided during checkout.

Once the order has been dispatched, tracking information may be provided through:

  • Email;
  • SMS;
  • WhatsApp;
  • The customer’s AREX Sports account; or
  • The courier partner’s tracking page.

Tracking information may take up to 24 hours after dispatch to become active.

For oversized products transported through specialised logistics providers, live online tracking may not always be available. In such cases, our support team will provide delivery updates where possible.

8. Multiple Shipments

Products in the same order may be dispatched separately where:

  • Products are located at different warehouses;
  • One product requires specialised transportation;
  • Products have different processing times;
  • A product is temporarily delayed; or
  • Separate packaging is required to prevent damage.

Where an order is divided into multiple shipments, the customer may receive separate tracking details and deliveries on different dates.

The customer will not be charged additional standard shipping fees solely because AREX Sports divides an order into multiple shipments.

9. Delivery Address

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name;
  • House, building or business name;
  • Street and locality;
  • City, district and state;
  • Correct postal code;
  • Active telephone number; and
  • Any necessary delivery instructions or landmarks.

AREX Sports will not be responsible for delivery delays or failed deliveries caused by incomplete or incorrect address information supplied by the customer.

10. Changing the Delivery Address

A delivery-address change may be requested before the order is dispatched.

Once an order has been dispatched, the delivery address may not be changeable. Any change will depend on courier approval and serviceability.

An address change may:

  • Delay delivery;
  • Require shipment cancellation and rebooking;
  • Result in additional shipping charges; or
  • Be unavailable where the new location is outside the courier’s service area.

Customers should contact AREX Sports customer support as soon as possible to request an address change.

11. Delivery Attempts

The courier partner may contact the customer before attempting delivery.

Customers should ensure that:

  • The registered telephone number remains active;
  • Someone is available to receive the order;
  • The delivery location is accessible; and
  • Any required payment is ready for a Cash on Delivery order.

Courier partners may make more than one delivery attempt, depending on their operating policy.

When delivery is unsuccessful because the customer is unavailable, cannot be contacted, refuses the shipment without a valid reason or provides an incorrect address, the order may be returned to AREX Sports.

Re-dispatch may require payment of additional shipping and return-transportation charges.

12. Inspection at Delivery

Customers should inspect the outer packaging before accepting the shipment.

Do not accept a shipment where:

  • The package appears severely damaged;
  • The packaging has been opened or tampered with;
  • The product is visibly damaged;
  • The number of packages does not match the delivery record; or
  • The shipment does not appear to belong to the customer.

Where possible, note the damage or shortage on the courier’s delivery record and take clear photographs before opening the package.

For large or heavy products, customers should inspect the shipment carefully before signing a delivery acknowledgement.

13. Damaged, Tampered or Incomplete Shipments

Where a shipment is received damaged, tampered with, incomplete or with an incorrect product, please contact AREX Sports within 48 hours of delivery.

Please provide:

  • Order number;
  • Product name;
  • Description of the issue;
  • Photographs of the outer packaging;
  • Photographs of the shipping label;
  • Photographs of the product and damaged area; and
  • An unpacking video, where available.

Customers should retain the product, original packaging, accessories, manuals, labels and shipping materials until the matter has been resolved.

After verification, AREX Sports may arrange:

  • Replacement of a damaged component;
  • Replacement of the complete product;
  • Collection of the affected product;
  • Repair, where appropriate; or
  • A refund in accordance with our Return, Replacement & Refund Policy.

Reporting an issue within 48 hours helps us raise a claim with the courier partner promptly. This reporting period does not limit any rights available to the customer under applicable law.

14. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated period, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Floods or road closures;
  • Transport or courier disruptions;
  • Public holidays;
  • Strikes or civil disturbances;
  • Government restrictions;
  • Security checks;
  • Remote-location service limitations;
  • Unexpected increases in order volume;
  • Warehouse or inventory issues;
  • Incorrect customer information; or
  • Events of force majeure.

We will make reasonable efforts to inform the customer of a significant delay.

A delivery delay does not automatically mean that an order has been lost. Customers should contact our support team where the tracking status has not changed for an unusually long period.

15. Lost Shipments

Where an order appears to have been lost in transit, AREX Sports will raise an investigation with the courier or logistics provider.

The investigation period may vary depending on the courier, shipment type and delivery location.

If the shipment is confirmed as lost, AREX Sports may:

  • Send a replacement product, subject to availability; or
  • Issue a refund to the original payment method.

A refund or replacement will generally be initiated only after the courier investigation confirms that the shipment cannot be delivered or located.

16. Delayed or Incorrect Tracking Status

Courier tracking systems may occasionally show delayed, incomplete or incorrect updates.

A shipment marked as “delivered” may sometimes be:

  • Received by a family member;
  • Received by an employee, receptionist or security guard;
  • Left at an authorised delivery location;
  • Updated as delivered shortly before physical delivery; or
  • Delivered to a neighbouring premises by mistake.

If tracking shows that an order has been delivered but the customer has not received it, the customer should contact AREX Sports within 24 hours so that we can raise the matter with the courier partner.

17. Refused Deliveries

Where a customer refuses delivery without a verified product, shipment or order issue:

  • Forward and return shipping charges may be deducted from any eligible refund where legally permissible;
  • Cash on Delivery privileges may be restricted for future orders; and
  • Re-dispatch may require advance payment.

Customers should not refuse a shipment merely because they have changed their mind. Such orders should be accepted and a return request submitted in accordance with our Return, Replacement & Refund Policy.

18. Undeliverable and Returned Orders

An order may be returned to AREX Sports as merely because they have changed their mind. Such orders should undeliverable where:

  • The address is incorrect or incomplete;
  • The recipient cannot be contacted;
  • The customer is repeatedly unavailable;
  • Delivery is refused;
  • The location is outside the courier’s service area;
  • Access to the delivery location is restricted; or
  • Required Cash on Delivery payment is unavailable.

Once the returned order reaches our facility, we may contact the customer to arrange re-dispatch or cancellation.

Additional shipping charges may apply to re-dispatch.

Where the order is cancelled, the refund will be processed in accordance with our Return, Replacement & Refund Policy after deducting applicable transport costs where legally permissible.

19. Order Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Once an order has been packed, handed over to the courier or dispatched, cancellation may no longer be possible.

Customised, made-to-order, specially procured or personalised products may not be cancelled once production or procurement has started.

For further information, please refer to our Return, Replacement & Refund Policy.

20. Installation and Assembly

Standard shipping does not include installation, assembly, demonstration or product training unless specifically mentioned on the product page or order confirmation.

Where installation is available:

  • It may be provided by a separate technician;
  • It may take place after product delivery;
  • Additional charges may apply;
  • Service availability may depend on the customer’s location; and
  • The customer must provide a safe and suitable installation area.

Customers should not attempt to assemble complex equipment where professional installation is expressly recommended.

21. Institutional and Bulk Orders

Schools, academies, gyms, clubs, government institutions, businesses and other organisations may require customised delivery arrangements for bulk orders.

Bulk-order delivery timelines and charges may depend on:

  • Quantity;
  • Product availability;
  • Manufacturing or procurement time;
  • Delivery location;
  • Unloading requirements;
  • Vehicle access; and
  • Installation requirements.

The delivery terms stated in an approved quotation, purchase order or written agreement will prevail where they differ from this general policy.

22. Transfer of Ownership

Ownership of the product transfers to the customer after successful delivery and receipt of full payment.

Customers are responsible for checking the product promptly after delivery and reporting any damage, shortage or incorrect item within the period stated in this policy.

23. Customer Responsibilities

To help ensure successful delivery, customers must:

  • Provide accurate contact and address information;
  • Check PIN-code serviceability before ordering;
  • Remain available during the estimated delivery period;
  • Respond to calls from the courier or AREX Sports;
  • Ensure safe access to the delivery location;
  • Confirm that oversized products will fit through available entrances;
  • Inspect the shipment at delivery; and
  • Preserve the packaging where a problem is identified.

24. Policy Changes

AREX Sports may revise this Shipping & Delivery Policy to reflect changes in our logistics network, courier arrangements, business operations or applicable law.

The revised policy will be published on arexsports.com with an updated effective date.

Changes will not ordinarily affect orders already confirmed unless required by law or agreed with the customer.