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Customer Support

Contact Our Support Team

WhatsApp Support

For quick assistance, contact us through WhatsApp.

WhatsApp: [63802 65609]

You can message us regarding:

Product information and availability
Order status and tracking
Delivery-related questions
Returns, replacements and refunds
Missing or damaged products
Warranty and product-support requests
Bulk, institutional and business enquiries

Please include your order number when contacting us about an existing order.

WhatsApp Support Hours:
Monday to Saturday: [10AM to 4PM] IST
Sunday and public holidays: Closed

[Chat With Us on WhatsApp]

Email Support

You can also contact our customer-care team by email.

Email: customercare@arexsports.com

When sending an email, please include:

Your full name
Order number, if applicable
Registered mobile number
Product name
A clear description of your enquiry
Relevant photographs or videos, where required

We aim to acknowledge customer-support emails within 24 to 48 business hours.

Order and Delivery Support

Order confirmation
Payment confirmation
Shipment tracking
Delayed delivery
Address correction before dispatch
Failed delivery attempts
Multiple-package deliveries
Orders showing as delivered but not received

Once an order has been dispatched, address changes will depend on courier availability and may not always be possible.

Product Support

Our team can help you with:

Product specifications
Size and model selection
Product compatibility
Assembly guidance
Basic usage instructions
Maintenance recommendations
Spare-parts availability
Warranty-related enquiries

Please refer to the product manual and safety instructions before assembling or using any AREX Sports product.

Returns, Replacements and Refunds

For return, replacement or refund assistance, contact us within the period specified in our Return, Replacement & Refund Policy.

Please provide:

Order number
Reason for the request
Photographs of the product
Photographs of the packaging
Shipping-label photograph
Unpacking video, where available

The product, original packaging, accessories, labels, manuals and free promotional items should be retained until the request is resolved.

Return and refund requests are subject to verification and the terms stated in our Return, Replacement & Refund Policy.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Send clear photographs or videos showing:

The outer packaging
The shipping label
The product received
The damaged or defective area
Missing parts or accessories

Our support team will review the information and guide you through the next steps.

Warranty Support

Some AREX Sports products may include a limited manufacturer or seller warranty.

Warranty coverage depends on the product and will be stated on the product page, invoice, warranty card or user manual.

Warranty coverage generally does not include:

Normal wear and tear
Accidental damage
Damage caused by misuse
Improper assembly
Incorrect storage or maintenance
Unauthorised repair or modification
Damage caused by overloading
Cosmetic damage that does not affect product performance

Proof of purchase may be required for all warranty claims.

Cancellation Support

Orders may be cancelled before dispatch by contacting customer support.

Once an order has been packed or dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.

Customised, personalised, made-to-order or specially procured products may not be cancellable once processing has started.

Payment Support

Payment deducted but order not confirmed
Duplicate payment
Failed payment
Refund not received
Cash on Delivery concerns
Invoice-related questions

For payment-related enquiries, please share the order number and transaction reference. Do not share your card PIN, OTP, UPI PIN, internet-banking password or complete card details with anyone.

AREX Sports representatives will never ask for confidential banking passwords, card PINs or OTPs.

Bulk and Institutional Enquiries

We welcome enquiries from:

Schools
Colleges
Sports academies
Gyms and fitness centres
Clubs and associations
Coaches and trainers
Government institutions
Corporate organisations
Dealers and distributors

For bulk orders, customised product requirements or institutional quotations, contact us through WhatsApp or email us at:

customercare@arexsports.com

Please include the required products, estimated quantities, delivery location and expected delivery date.

Frequently Asked Questions

How can I track my order?

Tracking information will be shared after dispatch through email, SMS, WhatsApp or the courier partner’s tracking system.

Can I change my delivery address?

An address change may be possible before dispatch. Once dispatched, any change will depend on courier serviceability.

What should I do if my order is delayed?

What should I do if my product arrives damaged?

Contact us promptly and share photographs of the product, packaging and shipping label. Retain all packaging materials until the issue is resolved.

How long does a refund take?

Approved refunds are normally initiated within the period stated in our Return, Replacement & Refund Policy. Your bank or payment provider may require additional time to reflect the amount.

Can I return a used product?

Used products are generally not eligible for return unless the issue is covered by an applicable warranty or is a verified manufacturing defect.

Do you provide installation?

Installation availability depends on the product and delivery location. Standard delivery does not include installation unless specifically mentioned on the product page or order confirmation.